#EventProfs Community Job Board

#EventProfs Community Job Board

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Chicago, IL
$78k-$85k / year
Sr. Operations Manager


GES, Global Experience Specialists, is a global exhibition services company with a legacy spanning over 90 years and teams throughout North America, Europe and the Middle East. We create some of the most influential exhibitions in the world – think international medical symposiums, industry leading exhibitions for technology, manufacturing that help communities meet, educate and move their mission forward. From initial strategy to show-stopping audio visual, accommodations to award winning creative – and every detail in between – we create shows that propel commerce, education and community!

Our mission is to deliver extraordinary exhibition experiences through simple, user-friendly services and best-in-class execution.

Plan and direct the activities of the Show-Site Operations staff to manage and create efficiencies and profitability, while producing high quality service for GES Events. Participate in establishing and implementing Operations, City and GES Goals and Objectives. Reports directly to the Director of Rigging & Electrical.


Manage show portfolio cost and departmental overheads cost that are directly related to show operations at or below plan.

Proactively develop fully Integrated Implementation plans for assigned show portfolio to ensure planned labor and show margins are met or exceeded.

Ensure proper billing practices and proper documentation of materials, labor, and rental equipment is performed to ensure accurate invoicing, for the purpose of capturing all revenue.

Drive Key Performance Indicator goals within Operation Team on Events/Lines of Business

Adhere to and help create all Business Standard Operating Procedures

Exhibit an advanced understanding of all lines of business required for production of event or show. Understand Cause and Effect Management within the business

Manage, supervise and schedule assigned operations staff to include objectives and goals, developmental action plans and employee reviews for direct reports. Administer performance appraisals in correlation with the Performance Management Program

Implement SOP and Best Practices, and pro-actively develop, test and share process improvements.

Assist in the development of revenue and cost projections

Assist the Director of Operations in the development of capital budgets and Investment Proposals. Research and suggest equipment and inventory that can reduce labor expenditures, improve productivity, and enhance revenue.

Assist in the grievance process and preparation for contract negotiations.

Manage the compliance requirements for OSHA, DOT and Safety Requirements, and manage teams to perform in accordance with all regulatory requirements

Challenge, Review, and Approve activity based planning (Labor, KPI)

Enhanced understanding of Management Rights and Management of the agreed upon Collective Bargaining Agreement


College degree required

Strong organizational and communication skills

Ability to analysis data, through tools such as Microsoft excel, labor management systems, and Kronos payroll

Seven (7) to ten (10) years in an operational environment, experience which was inclusive of management/supervisory functions.

Familiarity with tradeshow and event industry a plus

A general understanding of rigging, electrical and plumbing services as it relates to exhibitions.

Must be detail oriented

Labor management experience

Work Environment

Requires ability to adapt to multiple settings and shifting responsibilities

Must be able to work under pressure

Ability to work nights, weekends and travel as the event schedule requires.

Position may require long hours during several months of the year. Typically performs work on the event floor, in noisy and crowded areas

Frequently encounters uncomfortable temperatures, dust and/or other conditions

Requires working both alone and with others in a team atmosphere

Requires working with union and non-union employees


Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

Competitive salaries

401K with company match

Healthcare/vision/dental insurance

Wellness benefits

Career development program

Employee assistance program

Vacation time

Community involvement opportunities

Team activities

And much more……